User flow
- In your Jira workspace, create a new ticket or use an existing ticket
- The title and description are used to create a prompt, and should cover the user scenario that needs to be covered
- Attachments are also supported: e.g., images in the ticket are also provided to the agent
- Add “empirical” as a label on the ticket
- This creates a request in Empirical
- A link to the request is sent as a comment on the Jira ticket
- Empirical AI agents start working on the request right away
- Once the request is completed, the integration creates
Routing to projects
If your organization has one project, all Jira tickets are routed to it. With multiple projects, map each Jira project key to a project under Settings → Requests → Project associations. Tickets are then routed by their Jira project.Get started
To install the Jira integration:- Navigate to the Integrations page
- Click “Connect” on the Jira integration
- Once you accept the permissions, the integration is configured
Permissions
The integration requests for the following permissions.| Scope | Purpose |
|---|---|
| Manage jira-webhook | Create a webhook that receives Jira events when label is added |
| View and update jira-work | Get contents of the ticket, fetch attachments, post comments with status updates |
| View jira-user | Get details of the user who assigned the label |